Refund policy

Reschedule Policy

Reschedules are only allowed up to 24 hours before the session begins. Reschedules within 24 hours are allowed with a valid medical certificate (MC).

We reserve the right to reschedule a session to another date if there are fewer than 10 sign-ups 24 hours before the session begins. In such cases, we will notify participants at least 16 hours before the session starts.

 

Lightning Policy

In the event of lightning, unstarted sessions will be rescheduled for later the same day. Sessions already in progress will not be rescheduled. Refunds will not be issued for any sessions.

 

Store Credit Policy

Valid for 90 days from the date of purchase.

Non-refundable and not convertible to cash.

Unused credit will expire after the validity period.

Can be used for purchases from our store, excluding store credit purchases.

 

Store Credit Reward Policy

Store credit top-ups and the portion of any purchase paid with store credit are not eligible for the 10% Store Credit Reward. Only the amount paid without using store credit qualifies.